We accept returns within 7 business days of receiving your order, as long as the items are in their original condition and unused. Refunds are issued excluding the original shipping and return costs, and customers are responsible for return shipping fees. To request a return, please email us at customer.service@familaeg.com using the same email used for your order, and we will provide you with the return address once your request is approved. Refunds are processed within 1–6 business days using the original payment method after we receive and inspect the returned item. If you receive a damaged or defective product, please contact us immediately.
